Texture & Quality
- Grade 10A (which is the best grade of human hair weave). All our hair products were made with 100% virgin unprocessed human hair (Grade 10A) from one doner with thick ends and strong human hair structure.
- Brazilian hair has a coarse texture with high luster and holds curls well.
- Indian hair has a soft texture with high luster and holds curls well.
- Malaysian hair has a silky texture and very shiny and holds a curl.
- Peruvian hair has a silky coarse texture with medium luster and holds a curl.
- 2 to 3 years if you follow our Hair Care & Maintenance guidelines.
- Up to 20 to 30 uses with gentle handling, proper cleaning and maintenance.
Hair Care & Maintenance
- Soak hair product in a sink or bowl of diluted conditioner for 30 minutes to an hour. This allows hair product to soak in maximum moisture. Rinse thoroughly. Air dry hair product before install and detangle accordingly.
- We highly recommend getting your hair products installed by a certified professional for the best natural looking results. Seeking a professional stylist for installation, scheduled maintenance appointments will make all hair products last longer. Additionally, scheduled follow-ups help with minimizing damage from tangling, hair loss and weft construction.
- Straight, Wavy, Curly and Kinky Textures: Gently brush with soft bristle brush or wide-tooth comb to prevent tangles. Use leave-in conditioner and apply detangler or silicone spray. Wigs need to be air dried and not blow dried. Use heat sparingly for hair extensions
- Yes, Divas Secret Unlimited hair can be dyed and bleached to any custom color like your natural hair. We offer a variety of Remy color hair weft, ombre hair bundles, #613 Blonde hair bundles aside from our virgin hair bundles. If you choose to custom color your hair bundles we highly recommend getting the #613 Blonde hair bundles for optimal results of your choice of custom hair colors.
- Gently brush your hair 2 to 3 times daily to prevent tangles.
- Sweat and dirt cause tangles so we recommend washing your hair regularly (weekly).
- Reinstall hair every 4 to 6 weeks to ensure hair products are fresh, securely fitted and styled.
- Air dry and not blow dry. Use heat sparingly. Use shampoo that is humidity resistant.
- Avoid puncture of lace hair products (wigs, frontals, closures). Avoid rough handling, scratching, clips and pins.
- When washing and shampooing your hair products gently shampoo in downward direction.
Divas Rewards
- Divas Rewards is a loyalty program to show our appreciation of you. Please make sure to take full advantage of our rewards program – you deserve it! Please refer to the Divas Rewards section of our website.
Wholesale
- YES – You can join for FREE with your first purchase over $500. The Divas Wholesale Diamond club offers extraordinary customer service and provide a turn-key business solutions to beauty professionals and entrepreneurs by offering 35% off retail pricing and free shipping.
Payments
- All major credit cards are accepted: Visa, Mastercard, Discover and American Express. We also accept PayPal, Apple Pay, Google Pay and Affirm.
- You can finance your purchase with Affirm subject to credit check and approval. A down payment may be required. Your credit score won’t be affected for checking if you are approved or denied.
- Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC. See www.affirm.com/faqs for details.
- Affirm will let you know your estimated monthly payments and interest rates (down payment may be required – does not include taxes and shipping fees) if approved.
Shipping & Processing
- Your orders will be shipped from our warehouses. Items in stock are shipped within 1 to 3 business days; customized items are shipped within 5 to 7 business days. We ship Monday through Friday, excluding weekends and holidays. You will receive a tracking number once your order shipped. Please refer to https://divassecret.net/shipping-tracking/
Returns & Exchanges
- Please look over your order as soon as you receive it. If you are not satisfied with your purchase, Please Note that Refund / Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below: Please refer to https://divassecret.net/returns-exchange
Contact Us
- Our hours of operation are from 10am to 5pm EST. You can email us at support@divassecret.net or call us at 678-404-0136 . Our customer care support team are here to help provide any advice or answer any questions. You can also complete and submit the ‘Contact Us’ form. You will hear back from us within a 24-hour period. https://divassecret.net/contact-us/